Frequently Asked Questions
Where are you based?
We're proudly based in New South Wales, Australia. All orders ship from within Australia.
Do you offer free shipping?
Yes — we offer free shipping within Australia. For the Netherlands, a shipping fee may apply.
How long does shipping take?
Standard delivery takes 7–14 business days within Australia and 10–15 business days to the Netherlands, depending on your location. Remote areas may take a little longer. You’ll receive tracking details once your order ships.
Do you ship internationally?
At this time, we only ship within Australia and Netherlands.
What types of products do you sell?
We offer a curated selection of smart gadgets across three key areas:
Smart Home Tech – lighting, energy-saving devices, security, and automation
Wellness Tech – relaxation, sleep, and health-supporting gadgets
Pet Tech – smart tools for a happier, healthier pet
Are your products easy to use?
Absolutely. We only select products that are simple to set up and intuitive to use – even for non-techies.
What’s your return policy?
We offer 30-day returns on unused items in original packaging. If something's not right, just reach out – we're here to help.
How can I contact you?
You can email us anytime at support@novellehub.com or fill the form below. We typically respond within 1–2 business days.